- Cancellation Policy – Direct Booking (Lodging Only)
Cancellation & Refund Policy
By confirming a reservation at Casa de Primo, the guest agrees to the following cancellation terms:
- Cancellations made more than 30 days prior to the scheduled check-in date are eligible for a full refund of all amounts paid, minus any non-refundable processing fees.
- Cancellations made between 30 and 15 days prior to check-in are eligible for a refund of 50% of the total booking amount paid.
- Cancellations made 14 days or less prior to the scheduled check-in date, including no-shows or early departures, are non-refundable.
- Refunds, when applicable, will be issued to the original form of payment within a reasonable processing period.
- Date changes are treated as cancellations unless explicitly approved in writing by Casa de Primo.
- Cancellation Policy – All-Inclusive Vacations
All-Inclusive Cancellation & Refund Policy
All-Inclusive vacation packages at Casa de Primo require a non-refundable deposit equivalent to 50% of the total booking amount at the time of reservation. This deposit secures third-party services including, but not limited to, private chefs, tour guides, transportation providers, and curated experiences.
By confirming an All-Inclusive reservation, the guest agrees to the following terms:
- The 50% deposit is strictly non-refundable under any circumstances, as it is used to secure third-party services that do not return deposits once booked.
- Cancellations made more than 30 days prior to the scheduled check-in date may be eligible for a refund of the remaining 50% balance paid, provided it has already been collected.
- Cancellations made 30 days or less prior to the scheduled check-in date, including no-shows or early departures, are non-refundable in their entirety, including both the deposit and any additional payments made.
- Refunds, when applicable, are limited strictly to amounts recovered, if any, from third-party providers due to cancellations caused by weather conditions, force majeure, or other unforeseeable events beyond reasonable control. No refund is guaranteed unless such funds are successfully recovered.
- All-Inclusive packages are sold as a bundled experience. Lodging and experience components cannot be separated for refund purposes.